Personal Insurance Claims
Our Claims Performance Promise
At the Hanover Insurance Group, Our policy is performance™. We deliver the highest level of customer satisfaction through:
Access: You will be able to reach us 24/7 at your convenience in reporting claims at:
1-800-628-0250
If you are a policyholder, you can report some types of personal claims online:
Clarity: We will provide you with a clear and understandable explanation of the claims process so you can confidently work with your adjuster.
Speed: We will consistently provide the most responsive service to you.
Quality: Our service will meet your needs, guide you during the recovery process and achieve the highest levels of customer satisfaction.
